From impacting business scalability to building relationships and brand image, PR plays a vital role in pushing your company to the next level. The key to success for this is having a good communications plan that essentially describes how the overall PR content should be drafted and also what mediums are best suited for different scenarios. This article seeks to give a more in-depth analysis of why exactly PR is important to your business.
The first and most important PR function is image management of a brand. PR serves the function of ensuring the perception of a brand in the eyes of others is exceptional and positive which means that whatever questions the public may have regarding the brand- the PR firm communicates accordingly. A positive reputation of a brand is closely linked with its success in sales and therefore the better your reputation, the better your leads, conversion rates as well as your client interaction.
Brand reputation management centers around influencing perceptions linked to the brand and often various practices are upheld and they include; responding to customer reviews and rating their experiences, damage control by removing any online negative articles regarding your brand and also leveraging on influencer marketing in a bid to build positive brand publicity.
BUILDING A NARRATIVE
Most companies are in tune with the fact that PR promotes an aspect of storytelling for your brand and is ideal in giving your brand a unique angle in the market. This means that with good PR, your brand can humanize its presence in the market for instance by communicating its core values, founders’ origin or its impact on society to better give the public a story of your brand. Brand storytelling goes beyond the services or products you offer, it creates a story that the consumers want to be a part of. Consider a background that talks about the founder’s motivation to start their brand and tell a story from it, be emotional and real and tell the story across all your marketing- a narrative that can best resonate with the people you aim to target. With an inspiring image set to your brand the potential to build new leads and expand on your clientele is limitless.
BUILDING TRUST & CREDIBILITY
Naturally, people are more inclined to doing business or approaching a business only if they can tether your brand to familiarity- they want to ultimately buy your service or product because they’ve heard about you before or know of the value your brand provides firsthand. Credibility goes hand in hand with feelings and opinions of others making it important to familiarize your brand with your target audience. It also influences patterns and behavior of consumers and therefore PR ensures customer accessibility to a personalized service that affirms experiences with your brand. PR pushes your brands name out to the world through media coverage, articles and blogs, social media, etc. and good PR provides an avenue for building credibility for brands for the sake of existing and potential customers.